Shipping & Delivery Policy
Effective date: 24 August 2026 · Last updated: 24 August 2026
1. Where we deliver
We deliver across India through Shiprocket and its courier network. We also fulfil local orders within Jaipur directly.
2. Dispatch time
Dispatch time is the time we take to prepare, personalise, quality-check and hand your order to the courier. It is counted in working days from the date of order confirmation, or from the date you approve your design proof for personalised orders.
| Order type | Dispatched within |
|---|---|
| Ready-made / non-personalised products | 1 working day |
| Personalised products (frames, plaques, caricatures) | 3 working days from proof approval |
| Bulk and corporate orders | 7 working days |
Working days are Monday to Saturday, excluding public holidays. Dispatch may take longer during peak festive periods such as Diwali, Rakhi and the wedding season. We will inform you if your order is affected.
3. Delivery time
The timelines below are counted from the date of dispatch, not from the date you place the order. To estimate total time to your door, add the dispatch time from Section 2.
| Destination | Delivered within (from dispatch) |
|---|---|
| Jaipur | 2 days |
| Rest of Rajasthan | 5 days |
| Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 7–10 days |
| Rest of India | 7–10 days |
| North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar | 7–10 days |
3.1 Worked examples
| Order | Total estimated time |
|---|---|
| Ready-made lamp to Jaipur | 1 day dispatch + 2 days delivery = approx. 3 working days |
| Personalised photo frame to Jaipur | 3 days dispatch + 2 days delivery = approx. 5 working days |
| Personalised caricature to Mumbai | 3 days dispatch + 7–10 days delivery = approx. 10–13 working days |
| Corporate hamper order to Delhi | 7 days dispatch + 7–10 days delivery = approx. 14–17 working days |
4. Shipping charges
| Item | Detail |
|---|---|
| How it is calculated | Based on the weight of your order and the delivery location |
| When you see it | Calculated live at checkout and displayed before you pay |
| Free shipping | Free standard shipping on all orders above ₹2,500 |
| COD charge | ₹70 per order, additional to shipping |
| GST | Applicable GST is added at checkout |
5. Serviceable areas
We currently deliver to all serviceable pincodes across India. You can check serviceability for your pincode using the pincode checker on any product page before placing your order. In rare cases a pincode may become temporarily unserviceable due to courier restrictions, weather or local disruption. If that affects your order, we will contact you and offer an alternative address or a full refund.
6. Order tracking
- Once your order is dispatched you will receive a confirmation by email and WhatsApp containing your tracking number and a tracking link.
- Tracking information may take up to 24 hours to become active after dispatch.
- You can also check your order status by logging into your account on our website.
7. Delivery attempts
- Our courier partner makes 2 delivery attempts.
- If both attempts fail, the parcel is returned to our facility.
- We will contact you to arrange re-dispatch. Re-dispatch shipping charges are payable by you.
- Please ensure the delivery address is complete and the recipient’s phone number is reachable. A large proportion of failed deliveries are caused by an unreachable phone number.
8. Packaging
All orders are packed in protective outer packaging designed to survive courier handling. Fragile items — acrylic, glass and framed products — receive additional internal protection. Gift orders are packed presentation-ready, so the parcel can be handed directly to the recipient.
9. International shipping
We do ship internationally, but international orders are not fulfilled through the standard checkout. International shipping is priced separately and is significantly higher than domestic shipping, because it is charged on volumetric weight and destination zone.
- To place an international order, email enquiry@ggodgift.com or WhatsApp +91 96363 28225 with the products you want and the full delivery address.
- We will send you a shipping quote and a payment link. Shipping is charged at actual cost.
- Customs duties, import taxes and clearance charges are not included in our quote and are payable by the recipient in the destination country. These are levied by that country’s customs authority and are outside our control.
- International delivery timelines vary by destination and are confirmed at the time of quotation.
- If a parcel is refused at customs or abandoned by the recipient, we are unable to offer a refund.
10. Corporate and bulk deliveries
For corporate orders we can ship to a single consolidated location or split delivery across multiple recipient addresses. Multi-address shipping is arranged directly with your assigned contact at GG Gift and is quoted separately. See our Corporate & Bulk Order Terms.
11. Delays outside our control
Delivery timelines are estimates, not guarantees. We are not liable for delays caused by courier network disruption, weather, natural disaster, strikes, government restriction, festive-season congestion, or an incorrect address supplied by you. Where a delay occurs we will follow it up with the courier and keep you informed.
12. Lost shipments
If tracking shows no movement for 10 working days beyond the expected delivery date, we will treat the shipment as lost and raise a claim with the courier. Once loss is confirmed, we will dispatch a replacement or issue a full refund, at your choice.
13. Contact
GG International (GG Gift) · 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012 · GSTIN 08FDVPK6904A1ZC · enquiry@ggodgift.com · +91 96363 28225 · Monday to Saturday, 10:00 AM – 7:00 PM IST