Customisation & Personalisation Policy

Effective date: 24 August 2026 · Last updated: 24 August 2026

This policy explains how personalisation works at GG Gift, what we need from you, and who is responsible for what at each stage. It applies in addition to our Terms & Conditions and our Return, Replacement & Cancellation Policy.

1. What counts as personalisation

Any product customised to your instruction, including printing or engraving of photographs, names, dates, messages, song details, caricatures, logos or company branding.

2. Photograph requirements

We print what you send us. We do not enhance, retouch, crop for content, or replace a photograph without instruction. Minor colour and brightness adjustment may be applied for print calibration.

3. The design proof

Before we begin production on any personalised order, we send you a design proof on WhatsApp showing exactly how your product will look.

3.1 How it works

• We prepare the proof and send it to the mobile number on your order.
• You review it and check every detail — spelling of names, dates, message text, photograph choice, orientation and placement.
• You reply with your approval, or tell us what to change.
• We make reasonable revisions until you are satisfied.
• Production begins only after you approve.

3.2 What approval means

Once you approve the design proof, the design is final and you accept it as correct. From that point:

• Production begins and the order cannot be cancelled
• No further changes can be made
• Any error present in the approved proof — a misspelled name, a wrong date, the wrong photograph — is not eligible for free replacement, because you confirmed it as correct
• If the finished product differs from the approved proof, that is our error and we will replace it free of charge

Please read the proof carefully before approving it. Check every letter of every name. It takes a minute and it is the single best way to avoid disappointment.

3.3 If you do not respond to the proof

If we do not receive a response to a design proof within 3 working days, we will follow up. If there is still no response after 7 working days, we may either hold the order until you reply or, where the order is time-sensitive, contact you to agree how to proceed. Delay in approving a proof directly delays dispatch, and the dispatch timeline in our Shipping & Delivery Policy runs from the date of approval, not the date of order.

4. Print quality and photograph quality

Where you supply a low-resolution photograph and approve the proof, the resulting print quality is at your risk. We will always tell you if we believe an image is too low in quality to print well, and we will ask you for a better one. But if you choose to proceed after that warning and approve the proof, a blurred or pixelated result is not eligible for free replacement.

5. Accuracy of the information you supply

You are responsible for the accuracy of all names, spellings, dates, messages and other text you provide. We reproduce exactly what you submit, including any spelling or grammatical error, unless you ask us to correct it. This is deliberate — many names and nicknames have non-standard spellings and we will not assume yours is wrong.

6. Content we will not produce

We reserve the right to decline any personalisation request, and refund the order in full, where the content is:

• Obscene, sexually explicit, or pornographic
• Hateful, discriminatory, threatening or defamatory
• In breach of a third party’s copyright, trademark or design right — including brand logos and licensed characters you do not have rights to
• Depicting a person who has not consented, where that use would be intrusive
• Unlawful in any other way under Indian law
• Technically not producible on the chosen product

7. Rights and warranties you give us

By submitting a photograph, logo or artwork you confirm that you own it or have permission to use it, and you indemnify GG International against any claim arising from its use. Full terms are in Section 10 of our Terms & Conditions.

8. Storage and deletion of your files

We keep your uploaded photographs and artwork only until the replacement window for your order has closed, after which they are deleted from our active systems. If you would like us to delete your files sooner, email enquiry@ggodgift.com quoting your order number.

We will not use your photograph or your finished customised product in our marketing without asking you first. Where we would like to feature your order on Instagram or our website, we will request your consent specifically, and you are entirely free to say no.

9. Natural variation

Wood grain, acrylic clarity, print shade and finish vary slightly between individual pieces. Screen colours also differ from printed colours. Minor variation of this kind is a characteristic of handcrafted and printed products and is not treated as a defect.

10. Cancellation of personalised orders

A personalised order can be cancelled at any time before customisation work begins — in practice, at any point before you approve the design proof. After approval, the order cannot be cancelled, returned or exchanged except where it arrives damaged, defective, or different from the approved proof.

11. Contact

GG International (GG Gift) · 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012 · GSTIN 08FDVPK6904A1ZC · enquiry@ggodgift.com · +91 96363 28225 · Monday to Saturday, 10:00 AM – 7:00 PM IST