Return, Replacement & Cancellation Policy
Effective date: 24 August 2026 · Last updated: 24 August 2026
IN SHORT We replace any product that arrives damaged, defective or incorrect, free of charge, provided you report it within 48 hours with an unboxing video. We do not accept returns for change of mind.
1. Our approach
Every order is checked and packed by hand before dispatch. If something has still gone wrong — the product is damaged in transit, defective, or not what you ordered — we will put it right by replacing it. This policy sets out exactly how, and what the limits are.
2. What is covered
We provide a free replacement where:
- The product arrives physically damaged or broken
- The product has a manufacturing defect
- You received the wrong product
- A personalised product carries an error made by us — for example a spelling that differs from the approved design proof
- An item listed in your order is missing from the parcel
3. What is not covered
We do not accept returns, refunds or exchanges for change of mind. Specifically, the following are not covered:
- You no longer want the product, or you changed your mind
- The recipient did not like the gift
- You ordered the wrong product, wrong size or wrong variant
- An error in personalisation that you approved on the design proof — including spelling, dates and photograph choice
- Poor print quality resulting from a low-resolution photograph you supplied — see the Customisation & Personalisation Policy
- Minor variation in colour, shade, grain, texture or finish from the product photograph
- Damage caused after delivery by mishandling, misuse, water, or normal wear
- Products returned used, washed, altered, or without their original packaging
- Perishable items, where supplied
- Claims reported after the 48-hour window
4. How to raise a replacement request
4.1 The 48-hour rule
You must report any damage, defect or wrong item within 48 hours of delivery, by email to enquiry@ggodgift.com. Requests received after 48 hours cannot be processed, because we are unable to establish with the courier whether the damage occurred in transit.
4.2 The unboxing video is mandatory
A continuous, unedited unboxing video is required for every damage or missing-item claim. Please start recording before you open the outer packaging and keep recording until the product is fully unwrapped. The video must clearly show:
- The sealed outer parcel, including the shipping label
- The parcel being opened, without cuts or pauses
- The product being removed from its packaging
- The damage, defect or missing item
Claims without an unboxing video cannot be accepted. This protects both of us — it is the only way to establish whether damage occurred in transit or after delivery. Please make this a habit for every parcel you receive from us.
4.3 What to send us
| Required | Detail |
|---|---|
| Order number | From your confirmation email |
| Unboxing video | Continuous and unedited, as described above |
| Photographs | Clear images of the damage or defect, plus the outer packaging |
| Description | A brief note on what is wrong |
| Send to | enquiry@ggodgift.com |
| Within | 48 hours of delivery |
5. How we resolve it
5.1 Replacement is our standard resolution
Where a claim is valid, we will dispatch a replacement of the same product. We will confirm approval of your claim within 2 working days of receiving your evidence.
5.2 Return shipping
Where the fault is ours — damage, defect or wrong item — we bear the full cost of the return pickup and the replacement shipment. You will not be charged anything.
5.3 Where replacement is not possible
If the product is no longer available and cannot be remade, we will offer you the choice of:
- An alternative product of equal value, or
- A full refund of the amount you paid, including the original shipping charge
5.4 Refund method and timeline
| Item | Detail |
|---|---|
| Method | UPI or direct bank transfer to an account in the name of the person who placed the order |
| Details required | UPI ID, or account number with IFSC and account holder name |
| Timeline | Within 7 working days of the refund being approved |
| COD orders | Refunded by UPI or bank transfer; the ₹70 COD charge is refunded where the fault is ours |
| Prepaid orders | Refunded by UPI or bank transfer as above |
6. Order cancellation
| Order type | Can be cancelled until |
|---|---|
| Ready-made products | Any time before the order is dispatched |
| Personalised products | Any time before customisation work begins — in practice, before you approve the design proof |
| Corporate and bulk orders | Governed by the Corporate & Bulk Order Terms |
- There is no cancellation charge. If you cancel within the permitted window, you receive a full refund.
- We do not charge a restocking fee under any circumstances.
- To cancel, email enquiry@ggodgift.com or call +91 96363 28225 with your order number as early as possible.
- Once customisation has begun or the order has been dispatched, it cannot be cancelled.
7. Failed and refused deliveries
- Our courier partner makes 2 delivery attempts. If both fail, the parcel is returned to us.
- Where delivery fails because the address was incomplete or incorrect, or nobody was available to receive the parcel, we will contact you to arrange re-dispatch. Re-dispatch shipping charges are payable by you.
- Where a COD order is refused at the door, we reserve the right to decline COD on your future orders.
8. If you received the gift, rather than bought it
If you are the recipient of a gift and there is a problem with it, please contact us at enquiry@ggodgift.com. We will arrange a replacement directly with you where the claim is valid. Any refund, however, can only be issued to the person who placed and paid for the order.
9. Warranty
Our products are not covered by a manufacturer warranty unless a warranty is expressly stated on the individual product page. Electronic and decorative items such as lamps, humidifiers and diffusers are covered only by the 48-hour damage and defect window set out in this policy.
10. Grievances
If your replacement or refund request is not resolved to your satisfaction, you may escalate it to our Grievance Officer, Nikhil Khunteta, at info@ggodgift.com or +91 96363 28225. See our Grievance Redressal Policy for the full escalation process and timelines.
11. Contact
GG International (GG Gift) · 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012 · GSTIN 08FDVPK6904A1ZC · enquiry@ggodgift.com · +91 96363 28225 · Monday to Saturday, 10:00 AM – 7:00 PM IST