Grievance Redressal & Legal Disclosure
Statutory disclosure under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000 · Effective date: 24 August 2026 · Last updated: 24 August 2026
1. Seller identity and legal disclosure
The following details are published in compliance with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020.
| Field | Detail |
|---|---|
| Legal name | GG International |
| Constitution | Sole Proprietorship |
| Proprietor | Nikhil Khunteta |
| Brand / trading name | GG Gift |
| Principal place of business | 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India |
| GSTIN | 08FDVPK6904A1ZC |
| Website | https://ggodgift.com |
| Customer service email | enquiry@ggodgift.com |
| Customer service phone | +91 96363 28225 |
| Support hours | Monday to Saturday, 10:00 AM – 7:00 PM IST |
| Country of origin of goods | India, and imported goods as marked on individual product listings |
2. Grievance Officer
| Field | Detail |
|---|---|
| Name | Nikhil Khunteta |
| Designation | Founder & Proprietor |
| info@ggodgift.com | |
| Phone | +91 96363 28225 |
| Postal address | 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012 |
| Available | Monday to Saturday, 10:00 AM – 7:00 PM IST |
3. How to raise a grievance
Please try our customer service team first at enquiry@ggodgift.com — most issues are resolved there within a day. If your issue is not resolved, escalate to the Grievance Officer using the details above.
When writing, please include:
- Your order number
- Your registered name, email and phone number
- A clear description of the issue
- Any supporting photographs, video or correspondence
- What outcome you are seeking
4. Our response commitment
| Stage | Timeline |
|---|---|
| Acknowledgement of your grievance | Within 48 hours of receipt |
| Update on progress | Within 7 working days |
| Resolution | Within 30 days of receipt, as required by law |
5. If you remain dissatisfied
If your grievance is not resolved to your satisfaction, you may approach:
- The National Consumer Helpline — 1915, or https://consumerhelpline.gov.in
- The Consumer Disputes Redressal Commission having jurisdiction, under the Consumer Protection Act, 2019
- For payment-related disputes, the grievance channel of Razorpay or your own bank or card issuer
6. Records
We maintain a record of every grievance received, the action taken and the date of resolution, for a minimum of 3 years.