Frequently Asked Questions
GG Gift · Last updated: 24 August 2026
Welcome to GG Gift. Below are answers to the questions we are asked most often. If you cannot find what you are looking for, write to us at enquiry@ggodgift.com or call +91 96363 28225, Monday to Saturday, 10:00 AM – 7:00 PM IST.
About GG Gift
Email enquiry@ggodgift.com, call or WhatsApp +91 96363 28225, or use the Contact Us form on our website. We are available Monday to Saturday, 10:00 AM – 7:00 PM IST. Our office is at 410-A, Fourth Floor, Gordhan Sky, Khatipura, Jhotwara, Jaipur, Rajasthan 302012.
Ordering & Personalisation
Browse our collections, choose your product and any options, upload your photograph or enter your personalisation text where required, add to cart and complete checkout. For corporate or bulk orders, contact us directly rather than ordering through the website.
Send a high-resolution JPG — ideally the original file straight from your phone gallery or camera. Please avoid screenshots, images saved from WhatsApp or Instagram, and photographs of photographs, because these are heavily compressed and will print blurred. The face or subject should be clearly visible, well lit and in focus.
WhatsApp it to +91 96363 28225 with your order number, or email it to enquiry@ggodgift.com. Please send it as soon as possible after ordering, because we cannot begin work until we have it.
Yes. We send you a design proof on WhatsApp showing exactly how your product will look. You check it, ask for changes if you want any, and we only begin production once you approve it. Please check every detail carefully — spellings, names, dates, the photograph itself — because once you approve the proof, that design is final and production starts.
Once you approve the proof, we treat that design as confirmed and begin production, so a spelling or date error that was visible in the approved proof is not eligible for a free replacement. If the finished product differs from the proof you approved, that is our error and we will replace it free of charge. This is why we ask you to read the proof carefully — it takes a minute and it is the best protection you have.
Yes. Add your message in the personalisation or order-notes field at checkout, or WhatsApp it to us with your order number.
Every order is packed presentation-ready, so the parcel can be handed straight to the recipient. Fragile items such as acrylic, glass and framed products get additional internal protection for the courier journey.
We will not produce content that is obscene, hateful, defamatory, unlawful, or that infringes someone else’s copyright or trademark — which includes brand logos and licensed characters you do not have rights to. If we decline a request on these grounds, we refund the order in full.
Yes. WhatsApp or call us on +91 96363 28225 and tell us the occasion, who it is for and your budget. We will suggest options.
Pricing, Payment & Invoice
We accept UPI, debit cards, credit cards, net banking, wallets and EMI, processed securely through Razorpay. We also accept Cash on Delivery.
Yes. Cash on Delivery is available across our serviceable pincodes, with an additional charge of ₹70 per order, added at checkout. For personalised products, COD orders go into production only after you have approved the design proof.
No. Prices displayed are exclusive of GST. Applicable GST is calculated and added at checkout, and you will see the full amount before you pay.
No. You can order a single item of any value.
Yes. A GST tax invoice is issued for every order and emailed to you. If you need the invoice raised against a company GSTIN, please provide the GSTIN and the exact registered company name when you place the order — we cannot amend a GST invoice once it has been filed.
This is usually a bank-side reversal and the amount typically returns to your account within 5 to 7 working days. If it does not, send us your transaction reference at enquiry@ggodgift.com and we will take it up with Razorpay on your behalf.
23. Do you accept international cards?
Yes, subject to Razorpay support. Your own bank may apply a currency conversion or cross-border charge, which is levied by them and not collected by us.
Yes, subject to Razorpay support. Your own bank may apply a currency conversion or cross-border charge, which is levied by them and not collected by us.
Shipping & Delivery
There are two parts: how long we take to make and dispatch it, and how long the courier takes to deliver it.
| Order type | We dispatch within |
|---|---|
| Ready-made / non-personalised products | 1 working day |
| Personalised products | 3 working days from proof approval |
| Bulk and corporate orders | 7 working days |
Then, from the date of dispatch:
| Destination | Delivered within |
|---|---|
| Jaipur | 2 days |
| Rest of Rajasthan | 5 days |
| Metro cities and rest of India | 7–10 days |
| North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar | 7–10 days |
Example: a personalised photo frame to Jaipur is about 5 working days in total. The same frame to Mumbai is about 10 to 13 working days. For anything date-critical, please order well in advance.
Shipping is calculated at checkout based on the weight of your order and the delivery location, and is shown to you before you pay. Shipping is free on all orders above ₹2,500.
We ship through Shiprocket and its courier network across India. Local Jaipur orders may be fulfilled by us directly.
Once your order is dispatched we send you a tracking number and link by email and WhatsApp. Tracking can take up to 24 hours to become active. You can also check your order status in your account on our website.
Use the pincode checker on any product page before you order. We deliver to all serviceable pincodes across India.
We are not able to guarantee delivery on a specific date, and we do not offer midnight delivery. Once a parcel is with the courier, the exact delivery day is outside our control. If your gift is for a fixed date, please order early and tell us the occasion date — we will prioritise dispatch wherever we can.
Our courier makes 2 delivery attempts. If both fail the parcel returns to us, and we will contact you to arrange re-dispatch. Re-dispatch shipping charges are payable by you, so please make sure the address is complete and the recipient’s phone number is reachable.
Yes, but not through the standard checkout. International shipping is priced separately and is considerably higher, because it is charged on volumetric weight and destination zone. Email enquiry@ggodgift.com or WhatsApp +91 96363 28225 with the products and the full delivery address, and we will send you a quote and a payment link. Customs duties and import taxes are payable by the recipient and are not included in our quote.
Not through the website checkout — one order goes to one address. For corporate and bulk orders we do arrange split delivery to multiple recipient addresses. Contact us with your address list and we will quote it separately.
Replacement, Refunds & Cancellation
IN SHORT We replace any product that arrives damaged, defective or incorrect, free of charge, provided you report it within 48 hours with an unboxing video. We do not accept returns for change of mind.
We are a replacement-only business. If your product arrives damaged, defective, incorrect, or with an error we made, we replace it free of charge. We do not accept returns, refunds or exchanges for change of mind — including if the recipient simply did not like the gift, or if you ordered the wrong variant.
Email enquiry@ggodgift.com within 48 hours of delivery with your order number, clear photographs of the damage and the outer packaging, and your unboxing video. We confirm approval of valid claims within 2 working days and dispatch a replacement at our cost.
Because it is the only way to establish whether damage happened in transit or after delivery — and it protects you as much as it protects us. Please start recording before you open the outer packaging and keep recording continuously until the product is fully unwrapped, showing the sealed parcel and shipping label, the parcel being opened, and the damage. Claims without an unboxing video cannot be accepted. Please make this a habit for every parcel you receive from us.
No. Where the fault is ours — damage, defect or wrong item — we bear the full cost of both the return pickup and the replacement shipment.
If the item is no longer available and cannot be remade, we offer you the choice of an alternative product of equal value, or a full refund including the original shipping charge. Refunds are made by UPI or bank transfer within 7 working days of approval.
Ready-made products can be cancelled any time before dispatch. Personalised products can be cancelled any time before customisation work begins — in practice, before you approve the design proof. There is no cancellation charge and no restocking fee. Email or call us with your order number as early as you can.
If we flagged the image quality to you and you chose to approve the proof anyway, the print result is at your risk and is not eligible for a free replacement. We will always tell you in advance if we think an image is too low in quality, and we will ask you for a better one — so please do send the original file where you can.
Yes. Contact us at enquiry@ggodgift.com and we will arrange a replacement directly with you where the claim is valid. Any refund, however, can only be issued to the person who placed and paid for the order.
Our products are not covered by a manufacturer warranty unless a warranty is expressly stated on the individual product page. Electronic and decorative items such as lamps, humidifiers and diffusers are covered by our 48-hour damage and defect window.
Corporate & Bulk Gifting
Email enquiry@ggodgift.com or call +91 96363 28225 with your requirement, approximate quantity, budget range and the date you need it by. You can also browse our Corporate Gifting section for ideas first.
No. We quote per requirement, whatever the size.
Yes. Corporate pricing is confirmed by written quotation, valid for 15 days from issue, and is exclusive of GST unless stated otherwise. Branding, printing and custom packaging are quoted separately.
We work on 70% advance on confirmation of the order, with the balance 30% payable before dispatch. Production begins once the advance is received, and goods are dispatched once the balance is received. We do not offer credit terms.
Yes. We offer logo printing, engraving, branded packaging and custom gift tags. Please send your logo in vector format (AI, EPS, CDR or PDF) where possible — a high-resolution PNG with a transparent background also works for many applications. Screenshot logos will reproduce poorly.
Yes. For significant orders we share a digital mock-up or a physical sample for your written approval before bulk production begins. Physical samples may be chargeable, and we confirm any cost in advance. Once approved, the sample becomes the agreed standard for the whole order.
Bulk and corporate orders dispatch within 7 working days of order confirmation, or of sample approval where a sample is required, plus courier time to your destination. For Diwali or a fixed event date, we recommend confirming at least 4 weeks ahead — festive season is our busiest period by a wide margin.
Yes. Send us your complete address list in a single spreadsheet and we will quote multi-address delivery separately.
Yes. Share your standard NDA and we will review and sign it, or we can provide ours. We treat your brand assets, employee and client lists and commercial terms as confidential, and we will not use your company name or branded merchandise in our marketing without your written consent.
Before the advance is paid, there is no cost. After the advance but before production or branding begins, we refund the advance less any third-party costs already committed. Once production or branding has started, only a partial refund is possible, assessed against the materials, branding and labour already spent on your order. After dispatch, orders cannot be cancelled.
Product & Quality
Very close, but slight variation in colour, shade, grain, texture and finish can occur — screen colours differ from printed colours, and wooden and handcrafted items naturally vary between pieces. This is a characteristic of the material rather than a defect. Product dimensions are approximate.
Our personalisation, printing, framing and finishing work is done in Jaipur. Some base products and components are sourced from established suppliers in India and abroad, and then customised by us.
Yes, and we would appreciate it. You can leave a review on the product page after your order arrives. Photo reviews are especially helpful to other customers.
We will contact you promptly and offer an alternative of equal or greater value with your approval, or a full refund.
Privacy, Account & Support
Yes. Our site runs on HTTPS with SSL encryption, and all payments are processed by Razorpay, a PCI-DSS compliant gateway. We never see or store your card number, CVV, UPI PIN or bank credentials. Full detail is in our Privacy Policy.
We use them only to deliver the gift, and we share them only with our courier for that purpose. We do not add gift recipients to our marketing lists.
Not without asking you first. If we would like to feature your order on Instagram or our website, we will request your consent specifically, and you are completely free to say no — it makes no difference to your order.
Only until the replacement window for your order has closed, after which they are deleted from our active systems. If you want them deleted sooner, email us with your order number.
We operate primarily as an e-commerce business, so retail orders are placed online. We do have a corporate office in Jaipur for bulk and corporate meetings, which can be visited by prior appointment.
Our Grievance Officer is Nikhil Khunteta, Founder — reachable at info@ggodgift.com or +91 96363 28225. We acknowledge grievances within 48 hours and resolve them within 30 days.
Click unsubscribe in any email, reply STOP to any WhatsApp message, or write to enquiry@ggodgift.com. You will still receive transactional messages about any active order — confirmations, design proofs and delivery updates.
Write to enquiry@ggodgift.com or call and WhatsApp us on +91 96363 28225, Monday to Saturday, 10:00 AM – 7:00 PM IST. We are happy to help.